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Quality – What Is It & How To Use It

Quality is one of those words that everybody understands and many have difficulty with to clearly explain what it is. Let’s solve the issue with a good example. Imagine you are going to buy a house. You picture in your head how the house should look, how many rooms, the kitchen, view from the windows, the city and many more …

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What is a Good Coach?

The Good Coach A few weeks back I put my ‘what is a coach’ presentation online. I love to give presentations. Presentations for me are a way to bring my message to a group of people in an open interactive way. I tell the message with the use of stories, anecdotes, practical examples, visual support in the forms of beautiful …

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How To Manage Decentralized Employees

1. Be Clear As with any team that tries to be effective, a clear understanding of responsibility and how to work together is key. When your team of employees is decentralized, not located at one physical place to work, it’s ever so important to be even more clear about their responsibility and way of working. What do you expect from …

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The Year Of The Knowledge Worker

Stop worrying that one day you will lose your best employee! It will happen anyway. Instead prepare you workforce for the future and start using the real power of the knowledge worker. Start preparing your organization for the future of management: use your people as resources when you need them. Build a big pool of excellent knowledge workers. The days …

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Clear Trust

During my professional career, starting as a junior IT employee at Atos until my business consultant work I’m doing now, one thing I have seen to little is trust. Somehow it seems that trust is something you’ll have to earn and which comes after years of hard work. Because I work at a lot of different places for my consultancy …

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Different People

One of the biggest mistakes in management is to try to treat everybody the same. Everybody is different, so treat them uniquely. The biggest difference between employees is the white vs blue collar aspect or as some people like the generalize: the production workers and the knowledge workers. Where production workers are being managed with the performance indicator “time” (time …

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The Secret Of Being A Good Manager

There are thousands of books about management. And I must admit that I’ve read quite a lot of them in the last years. I’ve always had a burning imperative to be a good manager that stands in front of his people. A manager that people can trust. It has not always been easy, I must say. When reading about so …